Ran into problems? Have a suggestion? We would love to hear from you!
Our expert team are here to provide assistance with specific Pinegrow features, billing and/or licensing issues.
Ask us a question or tell us about your problem and we’ll always endeavour to quickly find a solution for you. Your request will be processed by our support team and we’ll respond promptly after receipt.
Send a mail to firstname.lastname@example.org
IMPORTANT: add our support email to your address book NOW so you will be able to receive our answers.
About the support team role and process
The support team communicate exclusively by email and does not offer direct one-on-one discussions over Skype, Messenger, screen sharing apps etc….
When we receive an email from you through our support channel, we assume that you have already thoroughly reviewed our documentation and tutorials (note: using the search bar can be a great help!), our Youtube Channel, our community forum and our Slack channel.
We’re unable to provide extensive support or step by step / custom instructions / guides about HTML and CSS, Bootstrap & Foundation frameworks, and extended custom functionalities related to WordPress.
However, we take good note of all the questions/use case we receive and depending on the frequency of similar requests, we maybe publish specific tutorials on our documentation site in the near future.